FAQ's

We Answer Your Questions

If you have any questions after visiting the website for Hotel Santa Catalina de Indias By OxoHotel, we invite you to review the frequently asked questions regarding accommodations and rates. We’ve addressed the questions that guests like you might have before confirming your reservation. If you’re still not satisfied after reviewing the FAQs, please feel free to contact us directly. We’re always happy to answer your questions to ensure your stay at the hotel is completely safe and enjoyable.

Where is Santa Catalina Hotel Cartagena located?

Santa Catalina Hotel Cartagena is located on Calle del Candilejo, right in the Historic Center of Cartagena, just steps from the Clock Tower, Plaza de los Coches, and the main tourist streets of the walled city.

Is breakfast included in the reservation?

Yes, all our reservations include breakfast served at the hotel restaurant, with local and international options.

What are the check-in and check-out times?

Check-in starts at 3:00 p.m. and check-out is until 12:00 p.m. Early check-in and late check-out are subject to availability.

Is Santa Catalina Hotel Cartagena pet friendly?

Yes, the hotel is pet friendly. Conditions and additional costs apply depending on the size and type of pet. We recommend checking in advance before arrival.

Does the hotel have a rooftop and pool?

Yes, we have a rooftop and pool with views of the Historic Center of Cartagena, perfect for enjoying sunsets, cocktails, and a relaxed atmosphere within the walled city.

Does Santa Catalina Hotel Cartagena offer transportation to and from the airport?

Yes, the hotel can arrange private transportation service airport-hotel-airport for an additional cost, with advance booking. The trip from Rafael Núñez Airport takes approximately 15 minutes.

What payment methods do you accept?

We accept Visa, MasterCard, and American Express cards, as well as cash payments and previously coordinated transfers.

Is the area where the hotel is located safe?

Yes, Santa Catalina is located in one of the most touristic and busiest areas of the Historic Center of Cartagena, near restaurants, plazas, and tourist attractions.

What benefits do I get by booking directly on the website?

By booking directly on our website you can access preferential rates, exclusive benefits, and personalized attention before and during your stay.

Does the hotel have WiFi?

Yes, we offer free high-speed WiFi in rooms and common areas of the hotel.

What is the cancellation policy?

Cancellation policies depend on the rate selected at the time of booking. We recommend confirming the specific conditions before finalizing your stay.

What tourist attractions are near the hotel?

From the hotel you can easily walk to the Clock Tower, Plaza Santo Domingo, Plaza de Bolívar, the walls, museums, restaurants, and bars of the Historic Center.

Do the rooms have a minibar and amenities?

Yes, our rooms include a minibar, amenities, air conditioning, television, safe, and details designed for a comfortable and welcoming stay.

Does Santa Catalina Hotel Cartagena offer special experiences for celebrations?

Yes, we offer options for anniversaries, birthdays, romantic getaways, and special occasions, subject to prior request.

Are the rooftop and restaurant open to people who are not staying at the hotel?

Yes, both the rooftop and the restaurant welcome outside visitors subject to availability and capacity. We recommend booking in advance.

Does Santa Catalina Hotel Cartagena have rooms for corporate travelers or remote work?

Yes, thanks to its strategic location, WiFi connection, and quiet atmosphere, the hotel is ideal for corporate travelers and remote work stays in Cartagena.

Resumes

Hello, we hope you are doing well.

Thank you for your interest in working with us. Here is the link where we collect resumes for open positions:
https://oxohotel.buk.co/trabaja-con-nosotros